For Post Insurance, managing inbound call ﬂow is essential - to ensure that every call is answered and customer contact is constantly maintained.
The key to our Inbound service for Post Insurance is that they're in control and not reliant on a network operator to make changes for them. Our inbound service provides a ready-made business continuity solution. We can instantly direct calls to another location, either manually or automatically, in the event of an outage or other issue. And with our 18XX numbers, customers can call free or at reduced rates.
It's an efﬁcient, cost-effective way to grow business, enhance marketing, increase customer satisfaction and signiﬁcantly reduce telecommunications costs.
The other big advantage is that it helps make advertising and marketing campaigns more cost effective. An efﬁcient inbound call ﬂow helps Post Insurance to ﬁne tune their operations, and offers a strong return on investment.